Frequently Asked Questions

Everything you need to know about bringing KOMI quality into your home.

What is the typical delivery timeframe for furniture items?

Standard shipping for small home decor takes 3-5 business days. For larger furniture pieces, our white-glove delivery service typically arrives within 7-14 business days, including full assembly and packaging removal.

Do you offer a warranty on KOMI products?

Yes, all KOMI furniture comes with a 1-year limited warranty covering manufacturing defects in materials and workmanship to ensure your home remains beautiful and functional.

What is your return policy for home textiles and decor?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or personalized items are final sale.

Are your materials sustainably sourced?

Sustainability is core to KOMI. We prioritize FSC-certified woods, recycled metals, and organic textiles in our collections to minimize our environmental footprint while maximizing style.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger home investments.